Research Information Ltd -- 23 April 2017, at 11.01 am

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ONLINE Access Request

A number of Research Information publications are available online. Individuals & organisations or subscription agents wishing to arrange access for themselves, their organisations or their clients should read below.

Please note that online access is normally granted only to paying subscribers to the appropriate publication.

 

Subscription Agents
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Individuals and organisations

Each printed issue despatched through the post has a mailing label similar to the example, right. Each label carries a unique subscriber number, shown outlined in red on this example. Providing your subscriber number will enable us to grant access more quickly.

If you cannot supply your subscriber number you must supply the full delivery address to which your printed issues are sent. Please ensure that this is as accurate as possible, as we will use it to identify your subscription order in our records.

Individuals normally gain access to content via a username/password login. We will provide you with a username and password by email after verifying your subscription details.

Organisations will normally gain access control through IP address checking. You will need to supply the appropriate IP address(es) so that we can set up access for you. Please contact your own computer support department for information on the correct address(es) to specify. Please note that it is not possible for us to help with queries pertaining to computer systems or equipment belonging to your organisation and/or to third parties.

Organisations that do not have suitable fixed IP address(es) may be allocated access via a username/password login at our discretion. Please email us if this situation applies to you.

In all cases, please click the appropriate link below and complete an online access request form. We will advise by email when access has been set up.

Please make sure your email address is correct or we will be unable to contact you.


Links to Access Request Forms


Subscription Agents

Subscription agents wishing to arrange online access for their clients should email a copy, or full details, of their PAID subscription order covering the relevant period to onlinecontent@researchinformation.co.uk in plain text or PDF format. Details of the subscriber's IP address(es) should also be supplied (see above).

For security reasons we require full end-user address details before setting up online access for subscribers. This includes the addresses for any orders that are sent to third-party or consolidation addresses, and not directly to the subscriber. If orders are received without end-user details, then we will contact you for this information. Online access will not be granted without end-user details..

We will set up access for the end user and confirm to you and/or the client when this has been done. We will request further information from you if we have any queries about the status of the subscription.

If you do not hold electronic copies of your orders, you may post or fax a copy to our offices, although this may take considerably longer.


Agents d’abonnement

Les agents d’abonnement qui désirent permettre un accès en ligne à leurs clients doivent envoyer par email une copie, ou toutes les coordonnées, de leurs bons de commande honorés, couvrant la période correspondante, à : onlinecontent@researchinformation.co.uk en texte intégral ou format PDF. Les coordonnées des adresses IP des abonnés doivent aussi être communiquées.

Pour des raisons de sécurité, nous exigeons les cordonnées complètes des adresses des utilisateurs finaux avant d’organiser tout accès en ligne pour les abonnés. Cela comprend les adresses concernant toute commande qui est envoyé à un tiers ou à plusieurs personnes, à la même adresse, et non directement à l’abonné. Si des commandes sont reçues sans les coordonnées de l’utilisateur final, alors nous vous contacterons pour obtenir ces renseignements. L’accès en ligne ne sera pas permis sans les coordonnées de l’utilisateur final.

Nous organiserons l’accès à l’utilisateur final et nous vous le confirmerons à vous et/ou au client. Nous vous demanderons plus de renseignements si nous avons des questions sur l’abonnement.

Si vous ne conservez pas des copies électroniques de vos commandes, vous pouvez en expédier un exemplaire, par la poste ou par fax, directement à nos bureaux, bien que cela puisse prendre beaucoup plus de temps.


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